Customer Service

Our goal at Dreamland is to offer stellar customer service and to make sure that you're happy with your order. If you have a problem with any bottle of polish you've purchased from Dreamland, please contact us so we can help to make you happy.


Shipping 

Our current shipping time is 5 to 7 business days. Please note that turnaround times may increase after a new launch or preorder. All packages are shipped via USPS first class or priority mail. We ship to the address on record with PayPal. Please make sure your address is correct before place your order! You will receive an email from us when your order ships that will include the tracking number for US shipments and a customs number for international shipments. This customs number can be used for limited tracking through the USPS website, and tracking for international packages may not update once the package leaves the US. Delivery times within the US are generally 3 to 5 business days. Delivery times for international packages are normally 6 to 14 days, though sometimes packages can be delayed in customs and take several weeks to arrive. 


Lost, Damaged or Incorrect Packages

Even though we package our polishes securely for shipment, occasionally one of them doesn’t make the trip safely. If you receive a broken bottle, please contact us within 72 hours with a photo of the broken polish so we can send you a replacement. We make every effort to send you the correct polishes, but sometimes the wrong one might end up in your envelope! If this happens, please notify us right away and we will get the correct polish out to you as quickly as possible. Lost packages will be replaced. For US shipments, we ask that you allow 14 days for delivery before contacting us for a replacement. For international shipments, please allow at least 21 days.

Dreamland LacquerCustomer Service